U.S. Embassy Jakarta is located at Medan Merdeka Selatan 5, Jakarta 10110; telephone: (62)(21) 3435-9000; fax (62)(21) 385-7189. The most secure international mail address is: U.S. Embassy Jakarta, DPO, AP 96520 USA. The consular section of the Embassy can be reached by e-mail. Instructions on how to receive SMS emergency messages on your cell phone can be found on the Embassy's FAQ page.
U.S. Consulate General in Surabaya is at Jl. Citra Raya Niaga No. 2, Surabaya 60217; telephone: (62) (31) 297-5300; fax (62) (31) 567-4492, after-hours duty officer (62) (811) 334-183. The consulate can also be reached by e-mail. The consulate should be the first point of contact for assistance to U.S. citizens who are present or residing in the Indonesian provinces of East Java, Nusa Tenggara Timor, Nusa Tenggara Barat, all of Sulawesi and North and South Maluku.
There is a Consular Agency in Bali at Jalan Hayam Wuruk 310, Denpasar, Bali; telephone: (62) (361) 233-605; fax (62) (361) 222-426; or BaliConsularAgency@state.gov. The U.S. Consulate in Surabaya is an alternate contact for U.S. citizens in Bali.
The American Presence Post in Medan, North Sumatra, provides only emergency assistance to U.S. citizens and does not offer routine consular services. U.S. citizens needing emergency consular assistance in Sumatra should call (62) (61) 451-9000.